Four Points by Sheraton Galerias Monterrey

The area was a good area, most of the staff were kind and detailed. It could be cleaner. There was stains by the trash, when we first came in and after the cleaning crew came by too but they were very kind. The only problem w the staff was that Felipe who delivered the food with room service was very rude, even my mom listened over the phone how he was rude and firm and loud. Also in check in the guy who checked us in didn't specify where the elevators were and he was very short with the check in and felt like he could have done better and bc of that we missed a lot of info and we got lost when we were dismissed with the check in. The price also given here even after the taxes is incorrect, they charged me about $80 more.but it was too late to do anything about it. He said it was extra fees and no it wasnt the taxes. Over all it was a nice stay. The view of the Mountains was beautiful and would stay again.

This is a very nice hotel, in an area where there are multiple restaurants very handy, including one affiliated with the hotel. Everything was high class and we had no complaints. The staff were extremely pleasant and helpful. Because we were schlepping a bunch of stuff on a long road trip, it was nice that they had a covered garage that felt secure.

the location is excellent. the personnel has a great aptitude.

very good breakfast. Really love it. Wifi can be a bit bad sometimes, like 70% of the time i used are good. the room is quite big, i can listen to music out loud without bothering others.

Beds were really comfortable and the location of the hotel is nice